Data protection

1.1. The administrators of this site reserve the right to change the terms and conditions at any time without notice or notice. In this regard, we inform you that each access to the site represents an express acceptance of the terms and conditions of use.

1.2. All users of the Website automatically accept the obligation to comply with these Terms and Conditions which has the value of a Contract, for the entire duration of use, from accessing to leaving it.

1.3. Adding products to the “Cart” will be considered a firm online order for the delivery of products and a Contract.

Upon completion and launch of the order to purchase products online or by phone, the user agrees, accepts and agrees to abide by the Terms and Conditions.

1.4. In order to register on the site you are obliged to provide real, accurate and complete data about yourself as required by the registration form of the site, being necessary for the issuance of the invoice and the delivery of the order. The buyer is obliged to specify the delivery address if it is different from the home address.

The refusal to provide the data from the order form determines the impossibility of delivering the order, respectively its cancellation. The registered information is intended for use by the operator and is communicated only to the courier company in order to make the delivery.

1.5. If you provide information that is not in accordance with reality, inaccurate or incomplete, SC TRANS-MENTOR SRL has the right to suspend or terminate your account.

1.6. SC TRANS-MENTOR SRL may, without prior notice and without explaining its attitude, suspend or terminate your access to the content of the site.

1.7. If the site administrator suspends the user status of the site, you will not be entitled to receive any compensation.

 Contract documents

2.1. By launching an electronic or telephone order, the buyer agrees with the form of communication (e-mail or telephone) through which the seller carries out his operations. The order will consist of the following documents:

  1. Order, along with delivery and billing dates
  2. Terms and conditions

2.2. If the seller confirms the order, this will imply a full acceptance of the terms of the order. Acceptance of the order by the seller is considered completed when there is a confirmation from the seller. The seller does not consider an unconfirmed order to be the value of a Contract. This Agreement enters into force upon confirmation of the Order by the Seller.

2.3. If SC TRANS-MENTOR SRL cannot execute the Contract due to the product not being available, the user will be notified of this unavailability by e-mail or telephone, and any amounts he has paid as payment will be refunded. as soon as possible, but not later than 30 days.


3.1. Any attempt to access another user’s personal data or change the content of the site will be considered an attempt at fraud and will trigger a criminal investigation against those who attempted to do so.

  1. Product availability and price

4.1. The products presented on the site are available while stocks last. In case of their exhaustion, the buyer has the possibility to make a Pre-Order. The delivery time of Pre-orders is about 2-30 days and may differ from case to case: import or local market, country of origin, customs formalities, carrier, etc. The buyer will be informed of an approximate delivery date.

4.2. If the delivery date of the Pre-order is accepted, there will be NO possibility to return the products because they are specially imported.

4.3. The prices displayed on the Website are expressed in RON and include VAT according to the law, but do not include the cost of delivery, except for the situations in point 5.4.

4.4. The displayed prices are valid when accessing the website, and SC TRANS-MENTOR SRL reserves the right to change them at any time, without any notice or notification.

4.5. When you buy online, you benefit from the following discounts depending on the value of the order:

– for orders over 300 Ron Free shipping

To view the total price of the products, just add them to the shopping cart, and their value after applying the discount, as well as the delivery cost, will be displayed automatically.

Payment and payment methods

5.1. The ordered products will be paid only after the validation of the orders by the Seller.

5.2. The payment methods are: by courier cash on delivery, online payment by bank card, or bank transfer by payment order, when the shipment is made by express courier.

EUPLATESC online payments are secure and fast, our site using a secure personal data encryption system.


6.1. All products sold by SC TRANS-MENTOR SRL, benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the producers. The products are new in the original packaging and come from sources authorized by each manufacturer.

6.2. According to Law 449/2003, regarding the sale of products and the guarantees associated with them, it gives you the right to benefit from the guarantee for the products sold without affecting the other rights conferred by law.

6.3. In accordance with art. 11 of Law 449/2003 in case of non-conformity the buyer has the right to request the seller, as a remedial measure, the replacement or repair of the product according to his option, in each case free of charge unless this request is impossible or disproportionate.

6.4. Any repair or replacement of the products will be made within a reasonable period of time, established by mutual agreement between the seller and the buyer taking into account the nature of the products and the purpose for which he requested the products.

Limitation of liability

7.1. The visitor, the user, the buyer access and use the Website at their own risk and risk.

7.2. SC TRANS-MENTOR SRL is not responsible for any direct or indirect damages caused by accessing, visiting or using or as a result of using the information displayed on the Website.

7.3. We do not accept any liability for damages resulting from the infection of the user’s system with viruses as a result of accessing the Website.

7.4. The links displayed on the Website will be used by the user at his own risk and risk, based on his own belief.

7.5. We do not assume any responsibility for the quality of the delivery services to the express courier or the Romanian Post, nor do we guarantee for them.

7.6. We do not assume any liability for damages caused by errors or failure to update the information published on the site.

7.7. We will also not be liable for: any damages (direct, indirect, accidental or not) resulting from the use or inability to use the information presented on the site, any errors or omissions in the content that may lead to any kind of losses.

 Dispute resolution

 Any other problem arising from or in connection with the use of the Website and which is not already addressed by any article of this site, will be resolved amicably within 30 working days from the date of notification of the problems by the user.

8.2. If the conflict has not been settled amicably, the Romanian courts have jurisdiction. By agreeing to the Terms and Conditions of Use of the Website, the customer fully assumes the consequences arising from the use of the Website under these conditions.

Final provisions

9.1. SC TRANS-MENTOR SRL, having CUI: RO 18284932, Reg.Com .: J40 / 426/2006, is the administrator of this Website and reserves the right to modify the Terms and Conditions without prior notice.

9.2. The communications will be made at the address: Calea Rahovei Nr.266-268, Corp 60, Floor 1, Room 11A, Sector 5, Bucharest.
Phone: +40 723 611 818

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